Ambar Escudero - Personal Statement

If I were to ask my friends to describe me, they would say I am a diverse, active and really intelligent woman. I really enjoy working out, running and swimming, listening and playing music and volunteering. I also have a passion for knowing other places in the world and getting to know the locals and the regional cuisine. Now, if you were to ask my bosses about my work, they would state that I have a really good work ethic, responsible, and goal-achiever. Mixing my interest in knowing other cultures and working in a global customer service company have helped me reach my goals and growing within the company I work for.

Education has always been an important part of my development, I’ve built my life, goals and dreams around this. Without education, I would not be who I am today, and I would not have accomplished my greatest goals: Help people and develop who they are to their full potential. I’ve had multiple professors and teaches that have helped me broaden my perspective in like and gain information and insights to achieve my dreams and focus on Business Administration.

As an under graduate, I used all the resources available at Universidad Valle Continental, taking advantage of all the courses related in Business Administration. As a result of my performance as a student here, I finished first place in my generation. During my senior year, I did a study to analyze attrition rates at my current job as a Workforce Manager. Based on the results from this study, we were able to make changes to the hiring and training plan, displaying positive results during the agent performance in Operations.

Outside my formal education, I have worked for the last ten years in customer service, first of all providing assistance to a telephone and cable company for five years, after that I changed jobs to work for a mayor software company for two years and last but not least I have been working for an online video streaming service for more than five years. All of the information and knowledge I have gained from working in this various places have helped me develop techniques that have improved my work places for the best, lowering the numbers in more than half the performance indicators required by the clients. Starting from the bottom and slowly progressing into more challenging positions has provided me with a different and original point of view.

Currently in my position as a Workforce manager, I have received tools to help out agents provide the best service possible, and studying a MBA at your University will help me improve and broaden my current knowledge. It will assist me to apply the newest management techniques and be ready to constantly challenge myself and my peers in their practices and approaches. All of this things together will give me a greater overview of the business world, a deep understanding and a certain receptiveness to the slight changes of this environment that apply to the company and to my position.